rflores@eltriunfo.com
714-953-2707
Mr. Flores formulates the overall framework for Customer Experience across El Triunfo Corporation. He articulates a strategy for integrating customer feedback from multiple sources and following up on this feedback effectively. He orchestrates and manages specific quantitative feedback programs to improve customer loyalty. He understands of Business Process Architecture and how customer feedback and input is part of getting to an optimal process Influence and align cross functional stakeholders to an actionable plan for addressing Voice of the Customer. He communicates results to executives clearly and explore the benefits and drawbacks of alternate approaches as necessary.
Quite often we can get so wrapped up in checking projects off the company’s to-do list that we forget to recognize the labor that went into each accomplishment. Acknowledging milestones provides opportunity to show appreciation to the employees who helped you achieve them...
Are you expecting a tax refund? If so, don’t treat your tax refund as ‘bonus’ cash. Rather look at it as simply a return of taxes paid beyond your actual obligation. This will help you think about using this money purposefully. Here are some ideas to try:
The spring season is here! In addition to taxes, many of us want to take care of some overlooked cleaning tasks. Procrastination often creeps in when it comes to cleaning—especially our offices. It can feel overwhelming and somewhat unproductive to spend time decluttering and cleaning your workspace, but once complete, most people feel a sense of relief and calm. Use this handy checklist...
