Mr. Flores formulates the overall framework for Customer Experience across El Triunfo Corporation. He articulates a strategy for integrating customer feedback from multiple sources and following up on this feedback effectively. He orchestrates and manages specific quantitative feedback programs to improve customer loyalty. He understands of Business Process Architecture and how customer feedback and input is part of getting to an optimal process Influence and align cross functional stakeholders to an actionable plan for addressing Voice of the Customer. He communicates results to executives clearly and explore the benefits and drawbacks of alternate approaches as necessary.
When you are super busy running a business, it can be easy to let customer appreciation slide to the bottom of your long to-do list. The problem is, if you don’t show your customers love on a regular basis, they’re going to feel neglected, which can put their continued loyalty at risk.
With the occurrence of cybercrimes affecting businesses increasing daily, many companies are looking for outside expertise to help them mitigate their risks. If your company has never engaged a cybersecurity professional before, you may be unsure of what to look for. The IRS suggests businesses use the following four steps when evaluating and selecting a cybersecurity...
Even if you are not a New Year’s resolution maker, it’s likely that at some point in your life you’ll want to adopt healthier or more productive habits. When you do want to make a change for the better, consider trying the following tips from lifehack.org to increase your chances of making your new good habits stick: