Mr. Flores formulates the overall framework for Customer Experience across El Triunfo Corporation. He articulates a strategy for integrating customer feedback from multiple sources and following up on this feedback effectively. He orchestrates and manages specific quantitative feedback programs to improve customer loyalty. He understands of Business Process Architecture and how customer feedback and input is part of getting to an optimal process Influence and align cross functional stakeholders to an actionable plan for addressing Voice of the Customer. He communicates results to executives clearly and explore the benefits and drawbacks of alternate approaches as necessary.
Black Friday and Cyber Monday need no introduction, but for small business owners it’s all about Small Business Saturday—an annual holiday shopping tradition that gets communities out in support of their local small businesses. Small Business Saturday falls on November 24 this year, so if you haven’t already…start getting the word out.
The Protecting Americans from Tax Hikes (PATH) Act of 2015 requires Forms 1099-MISC reporting non-employee compensation (NEC) in box 7 to be filed by January 31.
Small business owners in many communities offer downtown trick or treat events. Take advantage of this opportunity to build your business reputation. Involvement in local events goes a long way with both existing and prospective customers—indicating a vested interest in your community. Find creative ways to make your business stand out this trick-or-treat season. We hope the following suggestions will spark fun promotional ideas: